Refund policy

Crawler Madness ("we" and "us") operates https://www.crawlermadness.com. This policy covers two things: bookings for our mobile RC rock-crawling parties, team building and events, and physical products (such as merchandise and gear) bought through our online store.

BOOKINGS

PAYING FOR A BOOKING
When you book, you can pay a 30% deposit, or pay in full and save 5%. If you pay a deposit, the balance is due before your event:
- Birthday parties at your location: 5 days before the event
- Team building: 7 days before the event
- Public STEM camps: 14 days before the camp starts
- Private STEM camps: 7 days before the event
- Birthday parties at a fixed location: 3 days before the event
We'll email you an invoice for the balance before it's due.

CANCELLING A BOOKING
Cancel at least 7 days before your event for a full refund. For birthday parties at a fixed location, the window is 3 days and for Public Stem camps it's 14 days.
If you cancel later than that, your 30% deposit is forfeited, if paid in full 70% of what you've paid is refunded. Cancelling never costs you more than you've already paid: we don't collect an unpaid balance.
All cancellations and refunds are subject to review and approval. Refunds go back to your original payment method.
To cancel, reply to your booking confirmation email, use our contact form at https://www.crawlermadness.com/pages/contact, or call 646-791-9522.

BAD WEATHER
If bad weather means your event can't go ahead, you can rebook for free or get a full refund. We may also cancel an event because of weather we consider unsafe; if we do, you get the same choice. Outdoor bookings can also move indoors if you have the space.

CHANGING YOUR DATE
To move your booking to another date, contact us as early as you can. We'll move it if the new date is available.

IF WE CANCEL
If we have to cancel your booking for any reason other than weather, you'll get a full refund.

PHYSICAL PRODUCTS

RETURNS (CHANGE OF MIND)
We accept returns if you ask within 21 days of receiving your item, and the item is unused, in its original packaging and in resellable condition. You arrange and pay for the return shipping. Once we receive and accept the return, we'll refund the value of the item as store credit for a future purchase and email you when it's done. Shipping costs are not refunded.

FAULTY ITEMS (WARRANTY)
We honor valid warranty claims made within 21 days of receiving the item. You pay the return shipping up front, and we reimburse it if the claim is valid. We process warranty claims within 7 days of receiving the returned item. Once a claim is confirmed, you can choose a refund to your original payment method, store credit, or a replacement (if in stock).

DAMAGED OR LOST IN SHIPPING
See our Shipping policy: https://www.crawlermadness.com/policies/shipping-policy

QUESTIONS
Use our contact form at https://www.crawlermadness.com/pages/contact , emailing contact@crawlermadness.com or by calling 646-791-9522.