Shipping policy

Crawler Madness ("we" and "us") operates https://www.crawlermadness.com (the "Website"). This policy covers physical products we ship to you, such as merchandise and gear. By ordering a physical product through the Website, you agree to the terms below.

OUR PARTIES AND EVENTS ARE NOT SHIPPED
Our main service is mobile RC rock-crawling for parties, team building and events, delivered in person on the date and at the place you book. Nothing is shipped for a booking. Deposits, balances, cancellations and rescheduling for bookings are covered by our Refund policy: https://www.crawlermadness.com/policies/refund-policy

WHERE WE SHIP
We ship within the United States only. We do not ship internationally.

PROCESSING TIME
Orders are usually processed within 3 business days of payment. We don't process or ship orders on weekends or holidays. You'll receive an order confirmation by email, and tracking information once your order ships.

DELIVERY TIME
After processing, orders are estimated to arrive within 14 business days. Delivery estimates come from the carrier and are not guaranteed. We're not responsible for delays caused by the carrier, weather or other events outside our control. If your order hasn't arrived within that time, contact us and we'll look into it with the carrier.

SHIPPING COSTS
Shipping is calculated at checkout from your address and the shipping option you choose. You'll see the cost before you pay.

YOUR ADDRESS
Please check your shipping address before you place your order. We're not responsible for orders delayed, lost or returned because of an incorrect or incomplete address, and reshipping may cost extra.

OUT-OF-STOCK ITEMS
We keep our stock counts as accurate as we can, but an item can occasionally sell out after you order it. If that happens, we'll ship the items we have and contact you to ask whether you'd like to wait for the missing item or get a refund for it.

UNDELIVERABLE PACKAGES
If a package is returned to us as undeliverable, we'll contact you to arrange reshipment. Additional shipping charges may apply.

DAMAGED OR LOST PACKAGES
If your order arrives damaged, or doesn't arrive, contact us within 14 days of the expected delivery date so we can work with you and the carrier to resolve it.

CHANGES AND CANCELLATIONS
To change or cancel an order, contact us as soon as possible. We can't change or cancel an order once it has shipped.

RETURNS AND REFUNDS
Returns and refunds for physical products are covered by our Refund policy: https://www.crawlermadness.com/policies/refund-policy

IF TERMS CONFLICT
If a product page shows different shipping terms for that product, the product page's terms apply.

QUESTIONS
For any question about an order, use our contact form at https://www.crawlermadness.com/pages/contact -  email contact@crawlermadness.com or call 646-791-9522.